What is JioCloud?

JioCloud is a safe and secure cloud storage service by Jio offered to all Jio users, where you get free storage on signing up. It provides you an easy way to back-up your device data. The data can further be synced for various devices under one account and can be easily shared within your circle, business or personal. It is like carrying an invisible hard disk, containing all your collection of music, photos, and documents and contacts wherever you go.

What all can I do with JioCloud?

JioCloud is a cloud storage application. Here you can store and retrieve your documents, contacts, messages, etc. any time. You can perform following functions on JioCloud:

a) Upload: Auto or manually upload photos, videos, audio files, documents (such as pdf, doc, excel, etc.), contacts and messages from your device.

b) Share: Share files with your contacts using a share link without sharing physical file. Your contact can download the file from the shared URL.

c) Download: Once you have uploaded your documents, you can download them on any device by login into your account from the device or web.

d) Retrieve contacts and messages: If you change your device, you can retrieve your uploaded contacts and messages on the new device.

e) Organize content:

  • a. Folders: You can see files in separate folders according to the content type. So all images uploaded by you can be seen under 'My Files' tab in a 'Photos' folder. You can also manually create a folder under ‘My Files’ tab to
  • b. Board: You can create board to club similar content at one place. You can also invite other members to this board and ask them to add their content too. Eg: if you went with your friends on a trip, one can make a board and invite others to join the board. Once other members join the board, everyone can start adding photos, videos, audios and documents. This makes it easy to collate and organize your content.

f) Stream: you can see videos and listen to audio files without having to download the actual file, thus saving phone memory.

How is JioCloud better than other cloud storage apps?

JioCloud’s differentiating features include:

  • Automatic backup of your phone's content, including photos, videos, music, documents & messages.
  • Single click upload of content.
  • Cloud Address Book/ Contacts Sync with options to merge and restore.
  • Flexibility to set up what, how and when to backup as per your convenience.

How do I start using JioCloud

a) To start using JioCloud, we recommend you download the JioCloud app on mobile / desktop. The app can be downloaded from:
b) You can login using your:
  • Jio Sim- One tap secure login if you have Jio sim on your phone
  • JIo User ID and Password/QR code or OTP based login on JioCloud website www.jiocloud.com
  • Using Google or Facebook ID

On which devices can I use JioCloud?

JioCloud is supported on mobile, desktop and web platforms as well as on Jio STB and JioPhone.

a) Mobile:
Android (OS version 4.4.2 and above)
iOS (9.0 and above)
JioPhone (Candy and Qwerty devices)

b) Desktop:
Windows 7 (64 bit) and Windows 8.1 (64 bit).Recommended Windows 10 (64 bit).
Mac OS X (10.12 and above).

c) Web:
Windows Chrome and Mozilla : Latest version
Mac Safari and Chrome: Latest Version
Android Chrome browser: Latest version
in iOS device Chrome and safari browsers: Latest version
Windows Edge browser

What is the storage limit for my JioCloud account?

a. 5 GB – if you login with Jio SIM or Jio ID
b. 2 GB – if you login using Google & Facebook ID.

Please Note: You can earn 50 GB more JioCloud storage through Referral program. Find more details at http://bit.ly/jcrefer

How can I upload my files on JioCloud?

For Mobile devices, there are two ways in which files can be uploaded:
  • Auto-Backup: If you want to upload entire folder or backup your content automatically then you can enable Auto backup from app settings.

    You can select which file types you want to backup, which folders to backup and network on which to upload. Your backed up content is put in ‘My backup’ folder (My Files—> All Files).

  • Manual Upload: If you wish to selectively sync photos, video, music or documents, then select 'Upload (+)' button on the files screen and select the files you wish to upload

On JioCloud website www.jiocloud.com, you can directly drag and drop a file or folder to upload it.

When does backup trigger for the content which I have selected in settings?

JioCloud triggers backup of your content as soon as it comes in the device. For example if you have enabled contacts backup then when a new contact is created or current contact is updated, it will backup in JioCloud. Similarly, if you have enabled backup of camera photos, then when you click a new photo, it will immediately backup.

I have turned on auto backup, but my auto backup has stopped. Why?

Backup stops automatically in following cases-
  • a) When your battery is low (for example 15%) and resumes automatically when you charge your battery and it increases from minimum level.
  • b) When you have selected backup network as ‘Only Wifi’ and you are on mobile data.
  • c) When there is a mandatory update of the app pending then backup will not take place.
  • d) When storage space is not sufficient to upload more files.

What kind of files can I upload to JioCloud?

Photos, Videos, Contacts, Messages, Audio files, Documents (word, PDF, excel, powerpoint etc) are some common file types that our users upload in their JioCloud account.

How does background uploading feature works?

Enabling background uploading in settings screen in iOS app will help JioCloud to back up your data even when the app is in background by using the changes in location to start the backup. For this feature to work, JioCloud needs access to your device’s location. JioCloud doesn’t collect your location information.

How secure is my content on JioCloud?

JioCloud has many features which keeps your data secured. Please read below-
  1. Data Encryption - Any access to the data and content on JioCloud is security validated and protected. Data is in Encrypted format, so no other person can access your data. The transmission of content happens through a secure channel and the entire environment is continuously monitored and audited for security controls.
  2. Device list - To ensure full privacy of your content, we list down all those devices where your JioCloud is currently logged in. In case you find any suspicious login, you can also logout from that device remotely. To see list of your connected devices, go to 'Settings' 'My Devices'.
  3. Remote Logout – In case you lose your device, you can login from web or any other device and select the device from the list of devices from where you would like to logout. As soon as that device connects to internet, the app will logout from your JioCloud account.
  4. App Lock – JioCloud provides an app lock feature in the app. You can enable it to prevent unauthorized access.

Why do my uploaded photos look different from the ones I have in device?

Uploaded photos may look different because of two reasons-
  1. App provides 2 settings to backup photos- High quality and Original quality. Users can select any setting. In high quality backup, your photos are compressed (to max resolution of 2048*2048) by app while backing up to save storage space. High quality photos are good for viewing on mobile devices. If you don’t want to back-up in High quality, you can change your backup setting to Original quality.
  2. Manually uploaded photos are always uploaded in original quality.
  3. App further transcodes uploaded photos on server to improve viewing experience on JioCloud app. However transcoded version is used for only photo display. Your actual photo is also kept safely on server which is used when you download a photo or share it.

I don't see my uploaded content in JioCloud. Why is that so?

Any content uploaded to JioCloud is safely stored in JioCloud until you yourself delete it. If you are still unable to see your content then do one of the followings-
  1. Make sure that you are logged in with the correct account
  2. Kill app and launch again to that content can sync from server
  3. Go to www.jiocloud.com, login with your credentials and check if content is visible there

I uploaded files in different folders. Why do I see all photos mixed up in ‘Photos’ section in My files?

Please note that your files are stored the way you put them in different folders. However, 'My Files' screen has Photos, Videos, Audio, Documents and Offline Files sections which are just filters based on file type.
To view your folders, go to 'All files' section in 'My Files' screen.

Can I view a document in the app?

Yes, you can directly view PDF files in the app. But to view Word, Excel or PPT you need a 3rd party app (Microsoft Word, Excel, PPT) to open that file.

How can I recover deleted files?

A file deleted from JioCloud gets moved to Trash.

To recover a deleted item, follow the steps below:
  • Go to ->'Settings' 'View Trash' -> select 'My Files' to select files from my files section or 'Boards' to see deleted files from the board. You can either select files or select all to restore.
  • Select the items you want to recover and click on 'Restore' or 'Restore All'.

How do I delete a file permanently from JioCloud?

A file deleted from your mobile app or JioCloud website or the JioCloud folder on your desktop is moved to app trash. To permanently delete the file, follow the steps below:
  • Go to 'Settings' -> 'View Trash select 'My Files' to select files from my files section or 'Boards' to see deleted files from the board. You can either select files or select all to delete.
  • Select the items you want to delete and click on 'Delete' or 'Delete All Forever'.

How can I share files from JioCloud account with anyone?

You can share any number of files or any size file or folder through share link in JioCloud in seconds. These share links are public links which means anyone who has the share link gets access to those files.

Who can access files shared through a public share link?

Anyone who has access to public share link will be able to access your files shared in that link.

What is the validity of a public share link?

Public share link created by you has expiry date of 1000 (thousand) days which means after that the share link will automatically become invalid and no content will be visible in it.

How can I make the content shared in public share link inaccessible to anyone?

If you no longer want the content shared in a public share link to be accessible to anyone then you can do one of following steps-
  1. Delete that content from your JioCloud account and it will automatically disappear from the public share link as well
  2. If you don’t want to delete it then make a copy of the content in the account (from JioCloud website www.jiocloud.com) and delete the original content

I shared a folder through a public share link. What happens if I add new content in that folder in my account?

If you add any new content in the folder which you have already shared through public share link then new content will NOT appear in the public share link. The link shows only content present in the folder at the time of creation of share link.

I shared some content through a public share link. What happens to that content if I delete it from my account?

If you delete the content shared in public share link from your account, it will be deleted from the share link as well and will not be visible to anyone. But if you restore the content from trash, it will again start appearing in the share link.

I shared some content through public share link. What happens to that content if I modify it (rename or move) in my account?

If you rename any file in your account which has been shared through public link then file name will update on the link as well. Move has no impact on the shared content.

Is there any limit on file download through public share link?

Yes, to avoid misuse of service and to be able to serve all our users equally, we impose a daily download limit of 10 GB on each file shared through public share link(s). (A file of size more than 10 GB can be downloaded once in a day). We believe that this limit is more than sufficient in a normal use case.

What are Boards?

Boards are a smart & fun way to collect, organize and share memories with your loved ones.
You can make a board of photos and videos from your holiday trips, birthday parties, weddings, group projects or anything.
You can add photos, videos, music or documents in a board and ask others to add more related files in the same board.
Furthermore, you can invite your friends, family or colleagues to view the board files and have fun conversations there!

What are suggested boards?

Suggested boards are automatically created for your special moments using your backed-up photos. We use intelligent backend technology to create best experiences for you. If you like a particular suggestion, you can accept the board and invite others to share the moment.

What are some things I can do in boards?

  1. You can add a cover Image and give board name.
  2. Add images, videos, audio files & even documents to a board.
  3. You can invite other people to board who can see files added by you as well as add more files.
  4. Post comments and start conversation on the board.

When should I use a board?

You can use boards when you want to share photos with your friends and collect photos from them after a trip, get-together or event. You can also create a board with your family members or a group of friends where you can keep sharing photos, videos with them. You can also create playlist of your favorite songs and share with your friends.
Some examples of Boards are- Lonavala trip, Diwali Celebrations Pics, Preetam’s Wedding Pics, Funny Videos, My Playlist etc.

How do I create a board?

A board can be created by just simply providing a name to it. Once a board is created, you can either add your files in it as well as invite others to add files.
To create a board in your mobile app, click on 'Boards' tab, at the bottom of the screen -> click on '+'' icon -> give it a name, eg: 'Goa Trip' -> Click Create

How do I add files in a board?

You can add already backed up files, add files from phone, scan document or click new photo/video. You can also add files from another board.
Once the board is created, click on '+'' icon ->select upload from 'Gallery' or 'JioCloud' for already backed-up up file on JioCloud; or 'Camera' to click and add photos; or 'Scan your document' to open camera for document scanning.

Does my quota get consumed for files added by others in a board?

No. Your quota gets consumed only for files shared by you.

How do I invite anyone in a board?

To invite a person to the board, click on the board in which you want to invite see invite icon on the top right corner of the screen. An invite link will be created which can be shared through any message, email, chat or social media app installed on your phone.

Anyone who has the invite link can join your board. When a new person joins a board, all the existing members get a notification about it. Board owner can remove any member from board if required.

How do I remove a member from a board?

Only board owner can remove any member from a board. To remove a user from the board, click on the menu (present at the top-right corner of the screen) Click on ‘Board info’ select the member you want to remove.

If a member is removed, his/her files go to trash of existing members. Any member who restores these files become the new owner of these files.

What is the limit on number of members which can join a board?

There is NO limit on number of members in a board.

How can I leave a board?

You can leave a board anytime by going to the Board info screen and tapping on 'Leave board' option. On leaving the board, all the files you have added in that board will be removed from the board and will go to trash of existing members. Any member who restores these files become the new owner of these files.

How do I delete a board?

A board is deleted automatically when the last member in the board leaves the board. When a board is deleted, all files of the board are also permanently deleted. Board files (if any) in trash also permanently deleted.

How is Board cover pic set?

Board cover pic is automatically picked from the first photo uploaded to board. But you can change cover pic from board option menu.

I received a board invite. How do I join it?

You can join a board by clicking on the invite link. User must login to the account to join a board.

Can I delete files from a board?

Board owner can delete any file from a board. All the other members can delete only there files.
*Available only on Android app*

What is Free-up space feature?

JioCloud provides you an option to delete files from your phone that you’ve already backed-up / stored on JioCloud. By selecting this option, JioCloud will detect the files you’ve uploaded on JioCloud and delete files from your phone memory thereby creating space on your phone for new files.

Which files are deleted?

Only Photos, Videos, Audio files and Documents (only file types supported by JioCloud) that are backed-up and manually uploaded on JioCloud are deleted from the device when Free-up space function is performed.

How can I Free-up space on my phone?

To use this feature, open your JioCloud app click on Menu (present on top-right side of the screen) click on 'Free-up space'.
Once you click on it, we will identify files which you've already backed-up and can be deleted from your device. The total space they occupy is calculated and shown on the screen.
Please provide confirmation to proceed. You can also opt-out while the file deletion is in progress. In this case, the files which are not deleted will remain in the device.

How can I get my deleted files back on my phone?

You can download the files you have deleted from your device to get the deleted files back.

What is Refer and Earn program?

JioCloud provides you an option to invite your friends to JioCloud using a unique referral code. If they join JioCloud using your referral code, you get 10GB bonus JioCloud storage for each user who joins. Your friend will also receive an additional 10GB JioCloud storage (apart from basic storage that each user gets on sign-up).
Please note:
  • You will get bonus storage for new users only and only if the user joins with your referral code.
  • This is available on Android and iOS app only.

How can I refer my friend?

Open JioCloud app -> Go to 'Refer and Earn' section ->send invite code message via SMS, email, chat or social media app (WhatsApp, Facebook, Messenger, Twitter, Gmail etc.) installed on your phone.
Your friend will receive link to Google Playstore / Apple store. Your friend will have to enter the referral code after signing-in. Once the user successfully signs in using your referral code, you will receive referral bonus storage in maximum 48 hours.

How much bonus storage can I get using Referral?

You can accumulate a maximum of 50GB bonus storage by inviting 5 friends using your referral code.

I shared my referral code with my friend but I didn’t get 10 GB bonus quota. Why?

You will not get bonus space if-
  1. You have already done 5 referrals and earned 50 GB bonus space
  2. The person with whom you shared your referral code had already logged in to JioCloud earlier
  3. The person with whom you shared your referral code was a first-time user but didn’t apply your referral code after login

How do I restore backed-up contacts from JioCloud to my device?

To restore your backed-up contacts, go to 'Contacts' screen and select 'Restore' option from the menu. Here you will find last backup date along with device name and no. of contacts backed up in that cycle. You can select which backup you want to restore. Once you select, contacts will be stored to your device.

How do I merge duplicate contacts?

You can merge duplicate contacts using merge feature in JioCloud. To access merge option, go to contacts section, click on top-right menu and tap on merge option. If there are duplicates contacts to be merged then they will be shown to you. You can merge individual duplicates or merge all duplicates.

Two contacts are considered duplicate when either one matches:

  1. first name and last name
  2. mobile / phone number
  3. email ID match
*Available only on Android app*

How can I restore backed up messages?

To restore messages on your device, click on hamburger menu click on ‘Messages’. Here you will find a list of messages that you’ve backed-up in your JioCloud account. Go to menu (on top-right corner) click on ‘Restore’. Here you will see list of devices from which you have backed-up messages as well as an option to restore deleted messages. You will also be prompted to back-up the messages on the new device before proceeding.
NOTE: When you start restoring messages on the device, if there are messages on the device that are not backed-up on JioCloud then those messages shall be deleted. So please ensure you backup messages from the new device also before initiating the message restore.

Where do I see list of all the devices logged in with my account?

You can see all the connected devices in ‘My devices’ section in app settings or user profile section on JioCloud website. You can remotely logout from any device if you no longer want to keep account on that device.

Please note- If you remotely logout from Windows or Mac app then your content may still be present in JioCloud folder present on that desktop.

How do I check from which account I have logged in?

To verify the account from which you have logged in, check following things in app settings-
  1. Verified Email ID and Phone number
  2. Allocated Storage Space
  3. Consumed Storage Space

Windows Desktop/Mac

  1. How can I use JioCloud on Desktop?
  2. To start use JioCloud on desktop / laptop, we recommend you to download the JioCloud app for Windows/Mac. The app can be downloaded from following link https://www.jiocloud.com/downloadApp/

    After installing the app, login with your credentials to start using the app.

  3. How does desktop app work?
  4. Once you login, a folder named JioCloud is created in your system where all your files are stored. In Mac, you get to decide which files download to this folder from your JioCloud account. But in Windows, all the files download to this folder. You can access this folder from JioCloud icon in system tray or from quick access menu.

    'JioCloud' folder is created at following location in -

    • Mac- Macintosh HD > Users > Machine Name > JioCloud folder.
    • Windows- C: drive > Users > Machine Name > JioCloud folder.
  5. How can I upload any file or folder to JioCloud directly from desktop?
  6. To upload any file(s) or folder to JioCloud, select all the content, right click on the content and click 'Add to JioCloud' option. All the content will be added to your JioCloud folder and also uploaded.

    Alternatively, you can drag and drop your content to JioCloud folder to upload it.

  7. Do the files synced with my machine consume space on local disc?
  8. Yes. Files synced with your machine consume actual physical space on your local disc.

  9. Can I selectively sync certain items from cloud to my machine?
  10. Yes. You can decide which folders you want to sync from your JioCloud account on your local machine (only for Mac). Folders which are not synced can be accessed from JioCloud website or mobile app.

  11. How do I share a file from Windows or Mac?
  12. You can generate a public share link for any file or folder in JioCloud folder on your Windows and Mac machine and use it for sharing files.

  13. How do I transfer files from my mobile phone to desktop or vice-versa?
  14. To transfer files from Desktop to Mobile or vice versa, upload them in your JioCloud account in one device and they will automatically sync in other device.

TV (via STB)

  1. How can I get JioCloud app for TV/STB?
  2. You can download JioCloud app for TV from google Playstore on TV connected with Jio set top box

  3. How can I login in JioCloud account on STB?
    • If you have a JioGiga fiber connection then you can directly login with silent authentication.
    • Otherwise, you can login using your Jio ID and password or Jio Mobile number with OTP
  4. Where do I see all my synced files from Android, iOS, Windows, Mac, JioPhone and web app?
  5. After you log in to the STB app, all the files synced from all your devices will be accessible from the different filter in the menu like Photos, Videos and Music. Current application doesn’t support contacts and documents.

  6. How do I upload files in JioCloud from STB?
  7. STB permits only read access hence user cannot edit/upload content on STB. For uploading new files, you can use other JioCloud clients such as Android, iOS, Windows, Mac, JioPhone and Web.

  8. Can I download a file to my STB that I uploaded to JioCloud using my phone or desktop or Laptop?
  9. STB permits only read access hence user cannot download file from STB. For downloading any files, you can use other JioCloud clients such as Android, iOS, Windows, Mac, JioPhone and Web

  10. How do I share a file from STB?
  11. STB permits only read access hence user cannot share any file from STB, however user can do it via Mobile, desktop and web app

  12. How do I create board and perform different operations on it using STB?
  13. A board can be created using JioCloud Android, iOS and web app. You cannot create board using JioCloud STB Client.

  14. How do I protect my content on Set Top Box?
  15. You can protect your content via PIN Lock feature which can be enabled through JioCloud mobile App (Android/iOS).To enable PIN in mobile app, go to settings->PIN for Set Top Box->Enable PIN for Set Top Box->Set 4 digit pin to protect unauthorized access in your JioCloud app in Set Top Box. You can disable PIN Lock feature any time you want.

  16. How can I search file on STB?
  17. You can do voice search as well as keyboard search to access particular file. To perform voice search, one has to use microphone on Remote.

Feature Phone

  1. How can I get a JioCloud app for Feature Phone?
  2. You can download JioCloud app from Jio app store on feature phone.

  3. How can I login in JioCloud account on Feature Phone?
  4. If you have Jio SIM in Jio phone and if a network connection is on then you will be auto login with silent authentication.

  5. How do I upload files in JioCloud from Feature phone?
  6. JioCloud Feature Phone app only backup photos and contact in the device if your auto backup is on. For uploading new photos see right-hand options which allow a user to select a photo to upload.

  7. How do I access content backed up from feature phone on another mobile device or desktop?
  8. Please note that your Feature phone account is associated with Jio sim in it. To access the same account on other mobile device, you need to have the same sim on that device or you can login with Jio id associated to same Jio SIM. You can also login to JioCloud website using Jio number and OTP for accessing content.

  9. I have bought a new phone. How do I restore my older backed-up contacts to my new device?
  10. To restore your backed-up contacts, go to 'Contacts' screen and select 'Restore' option from the menu.

Can I use MyJio app to backup my data instead of JioCloud?

Yes. JioCloud backend enables MyJio app to let users backup their content in JioCloud server. To enable backup from MyJio app, go to the app and visit ‘JioCloud’ tab. If you an existing JioCloud user, you’ll be able to see overall storage consumed overall as well as by content type. If you aren’t not an existing JioCloud user, you’ll be prompted to backup data.

What will happen if I have a different account on MyJio and JioCloud?

If you are logged into MyJio and JioCloud with 2 different accounts, then you’ll be prompted to logout from your existing JioCloud account, only if 1 app is opened and the other application is in background. In such cases, we recommend you access only 1 application at a time, without opening the other application.

What type of data can I backup on MyJio app?

You can backup Photos, Videos, Audio files, Documents and contacts.

How do I see files backed up from MyJio app?

You can only see your backed-up photos and contacts in MyJio app. However, backed-up videos, documents and audio files can be viewed only from JioCloud app. Install JioCloud app and login with same account to view your backed up files.

What happens if I have both MyJio app and JioCloud app?

In Android device

If you have both the apps present on your Android device then JioCloud app will take preference and backup your content

In iOS device

If you have both the apps present on your iOS device then each app will be able to backup your files as and when it gets a chance.
*Only Valid for users logged in with Jio sim*

What happens to my JioCloud account if I port (MNP) my number from Jio to another operator?

Each user account is associated with a SIM number and a UUID (Universally Unique Identifier) so if you port your Jio sim to other operator, you will not be able to access your JioCloud account with that number. Your uploaded data (if any) will remain secure in JioCloud account and nobody else will be able to access it. Any data shared by you through public share link will remain shared. If you are part of any board, then your shared content (if any) will remain shared.

However, if you are using JioCloud via Google / Facebook login, you’ll continue to do so without any interruption. To retrieve your JioCloud data, please contact us at care.jiocloud@jio.com.

What happens to my JioCloud account if I lose the sim?

Each user account is associated with a SIM number and a UUID (Universally Unique Identifier) so if your sim is lost then you will not be able to access your JioCloud account. Your uploaded data (if any) will be secure in JioCloud account but nobody else will be able to access it. Any data shared by you through public share link will remain shared. If you are part of any board, then your shared content (if any) will remain shared.

To retrieve your JioCloud data, please contact us at care.jiocloud@jio.com.

But if you have Jio / Google / Facebook ID and password setup for this account, you can continue using your account. To setup your Jio ID, visit www.jio.com

What happens to my JioCloud account if I change my Jio sim from corporate plan to personal plan or vice versa?

Each user account is associated with a SIM number and a UUID (Universally Unique Identifier) so if you change your sim from corporate plan to personal plan or vice-versa, your JioCloud account access will cease to exist. You will not be able to access your JioCloud account content. Your uploaded data (if any) will remain secure in JioCloud account but nobody else will be able to access it. Any data shared by you through public share link will remain shared. If you are part of any board, then your shared content (if any) will remain shared.

But if you have Jio / Google / Facebook ID and password setup for this account, you can continue using your account. To setup your Jio ID, visit www.jio.com

To retrieve your JioCloud data, please contact us at care.jiocloud@jio.com.

What happens to my JioCloud account if my sim has got deactivated?

Each user account is associated with a SIM number and a UUID (Universally Unique Identifier). In the event your account is closed or deactivated either by you or by RIL pursuant to the terms of this Agreement, your SIM number may be recycled into our system and assigned to another user. However, please be assured that the new user to whom such SIM number is assigned will not have access to your Content or Personal Information.

If your Jio ID is set and your JioCloud account consumed storage is more than 1MB, then you can login JioCloud using Jio ID and password without any interruption

However, if you are using JioCloud via Google / Facebook login, you’ll continue to do so without any interruption.

To retrieve your JioCloud data, please contact us at care.jiocloud@jio.com

How do I uninstall JioCloud from my mobile/desktop?

Mobile App

If you wish to uninstall JioCloud app, you can uninstall it from your phone by deleting it like any other installed app.

Desktop App

The JioCloud app for Windows PC can be uninstalled using the 'Uninstall' application in the JioCloud program files folder. The JioCloud app for Mac can be uninstalled by sending the application to 'Trash' and then emptying the trash.

What happens after I uninstall JioCloud app from my mobile/desktop?

Mobile App

Once you uninstall mobile app, your files remain safe in JioCloud account. But your backup settings get reset which means you need to set your backup settings again when you install the app again.

Desktop App

Once you uninstall desktop app, your JioCloud folder created on desktop still remains with all the files syncd in it. To completely remove JioCloud from your desktop, delete JioCloud folder as well after uninstalling app.

How do I delete my JioCloud account?

It is not possible to delete your JioCloud account at the moment. If you don’t wish to use JioCloud anymore, you can do following things-
  1. Delete all the uploaded files, contacts and messages from JioCloud app
  2. Turn off auto backup from app settings
  3. Delete your own boards and if you have other boards with members then you can leave these boards after deleting your content from them.
  4. Clear trash. To access trash, go to app settings or JioCloud website www.jiocloud.com
    Uninstall app and logout from the website

Your query is still unanswered? Don’t worry. Mail your query to us at care.jiocloud@jio.com and we will look into it.