Effective April 27, 2023


  1. SCOPE:

    1. JioCloud Enterprise is a web based Portal ('Portal'), and mobile based Application ('Application') collectively known as "Platform" provided by Jio Platforms Limited and/or its affiliates ("Company", "we," "us" and "our") located at 101, Saffron Near Centre Point, Panchwati 5 Rasta, Ambavadi Ahmedabad GJ 380006 IN.
    2. The Platform is designed and made available by the Company and /or its affiliates to provide its users being any person, company, limited liability partnership firm, partnership firm, registered society, trust and/or association of persons ("Enterprise") (i) cloud based file hosting services through which you may store, synchronize, stream, and share documents, text, messages, audio, contacts, photos, music, videos, etc. (the "Content" ) through a link and/or such link which can be sent through an email or shared on social networking site; (ii) manage access to employees of the Enterprise; (iii) generate dashboards providing details of allotted space, number of users, number of active users etc; and (iv) such other services as may be provided by the Company from time to time and services made available under Jio Cloud platform available at www.jiocloud.com (collectively known as "Services") on (i) any compatible smart phones powered by Android, iOS; and (ii) any browser available on desktop monitors, mobile phones, smart tablets etc. ("Device").
    3. The Services provided through the Platform are provided as a part of the Jio Business Solution Service ("Plan") offered by Reliance Jio Infocomm Limited ("RJIL") the terms of which are incorporated herein by reference. You are entitled to avail the Services offered through this Platform only if you have subscribed to an active Plan offered by RJIL.
    4. Your ("you", "your" or "user") use of the Platform is subject to these Terms and Conditions ("Terms").
    5. Your use of the Platform requires that you agree to these Terms and the privacy policy of the Platform. By registering or signing up to the Platform, or otherwise having access to, receiving, and/or using the Platform, you acknowledge to have read, understood and you consent to be governed and bound by these Terms and the privacy policy of the Platform. If you do not understand the Terms or the privacy policy of the Platform, or do not accept any part of them, then you should not use the Platform.
    6. The Terms are an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) ("IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of Platform. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    7. In providing the Services, Company is merely acting as a passive conduit to facilitate storage, transfer of the Content (defined hereinafter) by you and therefore JPL is an intermediary ("Intermediary") under the Information Technology Act, 2000 as amended and the relevant rules made thereunder.
    8. For avoidance of doubt, the term Platform is used in these Terms to mean the product which also includes the mobile Platform or the web based portal as and when relevant.

  2. PRIVACY AND PROTECTION OF PERSONAL INFORMATION:

    1. Please refer to the privacy policy of the Platform available here.
    2. Please note that your use of the Platform or Services on your Device and download thereof from Google play store/ Apple app store may be subject to the respective privacy policies as may be published or made available by the Device and Google play store/ Apple app store.

  3. MODIFICATIONS:

    1. Modifications of the Terms: The Company reserves the right to change the Terms under which the Services are offered, including but not limited to the charges, if any, associated with the use of the Services. The Terms may be further modified based on changes in the business, legal and regulatory requirements and will be updated online. We will notify you whenever any change to the Terms are made. You are encouraged to periodically visit this page to review these Terms and any changes to it.
    2. Modification of Services: The Company reserves the right to add, modify or delete any content or features available in the Services at any time at its sole discretion.

  4. LINKS TO THIRD PARTY SITES AND APPLICATIONS:

    1. The Platform may contain links to other web sites/applications ("Linked Sites"). The Linked Sites are not under the control of the Company and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site or any information transmitted on a Linked Site. The inclusion of any link does not imply endorsement by the Company of the site or any association with its operators.
    2. Any dealings with third parties (including advertisers) included within or available via a link from the Platform or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. The Company shall not be responsible or liable for any part of any such dealings or promotions.
    3. You acknowledge and agree that the use of any Linked Sites is governed by such third party's terms of use, license agreement, privacy policy, or other such agreement. THE COMPANY DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY DISCLOSURE OF INFORMATION OR ANY OTHER PRACTICES OF ANY THIRD PARTY. THE COMPANY EXPRESSLY DISCLAIMS ANY WARRANTY WITH RESPECT TO YOUR PERSONAL OR OTHER INFORMATION THAT MAY BE COLLECTED, PROCESSED, SHARED OR RETAINED BY ANY THIRD PARTY.

  5. INTELLECTUAL PROPERTY RIGHTS:

    1. The Company shall own title, interest and rights, including all related intellectual property rights, in/of the Platform including but not limited to object code of the Platform, features of services, which is/are protected by the applicable laws except the content owned by the user. You acknowledge that such ownership shall include all intellectual property rights arising from any suggestions, enhancement requests, recommendations or other information provided by the user, whether in the course of use of the Platform, your Device or otherwise.

  6. CONTENT:

    1. You represent and warrant that all Content uploaded by you shall be either owned by you or you have valid authorization/license to manage the Content and the Content does not violate anything contained in this Terms. You represent and warrant that during the entire period that you will avail the Services, you will have all rights necessary to upload the Content and share the same with third parties through the Services at your sole risk and liability and use of the Content as contemplated in this clause, will not violate any law or any rights of any third parties. The Company disclaims any and all liability in connection with the Content. You agree that you, and not the Company, is entirely responsible for all of the Content that is transmitted, hosted, uploaded, posted, via Platform and/or the Platform. You assume all risks associated with use of the Content uploaded by you.
    2. The Company shall not have any rights with respect to the Content uploaded by you except for the limited rights to use, access, and retain your Content in order to provide the Services to you and enforce the terms of the Agreement, and you give us all permissions we need to do so. These permissions include, for example, the rights to copy your Content for backup purposes, technically modify your Content to enable access in different formats, use information about your Content to organize them on your behalf, process the Content to facilitate the features provided as part of the Service and access your Content to provide technical support.
    3. You have initial control over who may access your Content. However, if you share the Content in public areas of the Services, through features that permit public sharing, or share the Content privately through the Services with persons of your choice, you agree that anyone with whom you have shared Content may, reproduce, distribute, display, transmit or otherwise communicate the Content, or any part thereof, with others, through the Service, or otherwise. If you do not want your Content to be shared/viewed by people at large, please do not use the Services to share your Content.
    4. You acknowledge and agree that you are responsible for knowing, protecting, and enforcing any intellectual property rights you hold in any Content uploaded to the Service, and that the Company cannot do so on your behalf.
    5. You acknowledge that Company is only an Intermediary with respect to all Content. On receipt of a complaint from anyone that your Content allegedly infringes the intellectual property rights of a third party, or violates the restrictions as stated in this Terms and Conditions, Company may remove or disable access to your Content, with or without prior notice to you.

  7. USE LIMITATIONS:

    1. Services offered by the Platform are intended solely for the purpose of availing Services provided by the Platform. You may not distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or Services offered by the Platform.
    2. As a condition of your use of the Platform, you warrant to the Company that you will not use the Platform for any purpose that is unlawful or prohibited by these Terms. You may not use the Platform in any manner which could damage, disable, overburden or impair the Services or interfere with any other party's use and enjoyment of the Platform.
    3. You are not entitled to use any kind of measures, mechanisms or tools (software or hardware) that could interfere with the functioning of the Platform or any of its Services.
    4. You may not use the Services and/or Platform if (i) you have been convicted of any offence under applicable law; (ii) if you are under the age of 18 years you may use the Services upon parental consent and acceptance of T&Cs by your parents or guardian
    5. You agree that you will not upload on the Services, any Content that is contrary to the Terms and Conditions and the Company's content guidelines, the Privacy Policy, or any other policy of Company, as updated from time to time, or that is contrary to applicable laws and regulations. If any such Content is uploaded on the Services and in your account in any manner and for any reason whatsoever, you shall ensure that such Content is deleted from the Services and your account immediately.

  8. REGISTRATION AS ENTERPRISE :

    1. In order to use the Platform and the Service, the Enterprise acknowledges and agrees that it is availing the Services for the purposes of use by its employees and/or consultants and further it must sign up for an administrator account ("Administrator Account") subject to such commercial terms and Employee Account limitations as may be specified by the Company, and updated and/or modified by the Company from time to time..The Administrator Account, upon being successfully created, shall be used by the Enterprise to open or create such employee accounts as may be availed by the Enterprise in accordance with Clause 8.1.1 (each an "Employee Account")
    2. The total storage space allocated to an Enterprise shall be in accordance with the storage plan opted for by you. You may allocate the available storage space amongst Employee Account at your own discretion.
    3. The Employee Accounts created shall only be transferable to other employees and/or consultants of the Enterprise and meant for such use and purpose as may be authorized by the Enterprise. Notwithstanding the foregoing but without prejudice to the absolute obligation of the Enterprise to ensure compliance, the use of the Application by the Enterprise, including its employees, shall be strictly for the purposes of internal business use of the Enterprise and shall, at all times, be in accordance with such terms and conditions, including limitations, as may be prescribed by the Company from time to time.
    4. The Enterprise assures to provide us with accurate, complete, and updated registration information about yourself or an authorized personnel of your company.
    5. The Administrator Account and each Employee Account shall be treated as a user for the purposes of these Terms and wherever the expression user is employed, it shall mean and include the Administrator Account and each Employee Account.
    6. The Enterprise further acknowledges and agrees that the use of the Platform and the Services by the Administrator Account and Employee Account shall be governed by such terms of service as maybe agreed between the Company and the Administrator Account and Employee Account.
    7. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE OBTAINED ADEQUATE CONSENTS, APPROVALS AND PERMISSIONS FROM YOUR EMPLOYEES AND/OR CONSULTANTS AS MAY BE PRESCRIBED AND/OR NECESSARY UNDER APPLICABLE LAWS FOR THE USE OF THE PLATFORM AND SERVICES AND SHARING OF THE PERSONAL INFORMATION WITH THE COMPANY.

  9. GENERAL:

    1. By using our Services you hereby agree to ensure that the explicit prohibitions mentioned in section 9.3 are at all times adhered to.
    2. Use Restriction: You must not access the Platform if you are a person who is either barred or otherwise legally prohibited from receiving or using the Service or any Services under the laws of India.
    3. You shall not host, display, upload, modify, publish, transmit, update or share any information which:

      1. Belongs to another person and to which you do not have any right to;
      2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act 1986;
      3. Is misleading in any way;
      4. Is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
      5. Harassing or advocates harassment of another person;
      6. Involves the transmission of "junk mail", "chained letters", or unsolicited mass mailing or "spamming";
      7. Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
      8. Infringes upon or violates any third party’s rights (including, but not limited to, intellectual property rights, rights of privacy or rights of publicity);
      9. Promotes an illegal or unauthorized copy of another person’s copyrighted work;
      10. Provides instructional information about illegal activities such as making and/ or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
      11. Solicits gambling or engages in any gambling activity which we in our sole discretion believe is or could be construed to be as illegal;
      12. Harms minors in any way;
      13. Violates any law for the time being in force;
      14. Impersonates another person;
      15. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
      16. Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.
    4. Services may be made available for free of cost or for a specified cost as may be decided by the Company from time to time.
    5. Third-Party Fees: You may incur access or data fees from third parties (such as your internet provider or mobile carrier) in connection with your use of Services and of Platform. You are solely responsible for all such fees.
    6. Updates: You may need to install updates to the Platform or related software that we introduce from time to time to use of the Platform. Services originating from the Platform may communicate with the servers from time to time to check for available updates to the Services and to the functionality of the Platform, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, "Updates"). Your use of the Services you have installed requires that you have agreed to receive such automatically requested Updates.
    7. Accuracy of Information: You agree that the information entered by you while profile creation/ updation or using any of Services is true, current, complete and accurate in all respects. The Company is not responsible for any losses arising out of discrepancy in your data. You are solely responsible for maintaining confidentiality and security of your user account and for all activities that occur on or through your user account. The Company is not responsible for any losses arising out of the unauthorized use of your user account.

  10. LIABILITY DISCLAIMER:

    1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF, OR INABILITY TO USE OR ACCESS, THE PLATFORM OR FOR ANY SECURITY BREACH OR ANY VIRUS, BUG, UNAUTHORIZED INTERVENTION, DEFECT, OR TECHNICAL MALFUNCTIONING OF THE PLATFORM, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT, OF OR IN CONNECTION WITH, YOUR USE OF, OR ACCESS TO, THE PLATFORM OR THE CONTENT. FURTHER, THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY TEMPORARY DISABLEMENT, PERMANENT DISCONTINUANCE OR MODIFICATION OF THE PLATFORM BY THE COMPANY OR FOR ANY CONSEQUENCES RESULTING FROM SUCH ACTIONS.
    2. YOU SHALL BE SOLELY RESPONSIBLE FOR OBTAINING AND MAINTAINING ANY EQUIPMENT AND ANCILLARY SERVICES (INCLUDING THE PAYMENT OF ANY ADDITIONAL FEES THEREFORE) REQUIRED TO CONNECT TO, ACCESS OR OTHERWISE USE THE SERVICES. YOU WILL ALSO BE RESPONSIBLE FOR MAINTAINING THE SECURITY OF THE EQUIPMENT AND FOR ALL USES OF THE EQUIPMENT WITH OR WITHOUT YOUR KNOWLEDGE OR CONSENT
    3. YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT AND OTHER MATERIALS YOU TRANSMIT THROUGH THE SERVICE OR SHARE WITH OTHER USERS OR RECIPIENTS. YOU WILL NOT TRANSMIT ANY CONTENT THAT YOU DID NOT CREATE OR THAT YOU DO NOT OWN ALL RIGHT, TITLE AND INTEREST IN AND TO, INCLUDING, WITHOUT LIMITATION, ALL COPYRIGHT AND RIGHTS OF PUBLICITY CONTAINED THEREIN.
    4. THE COMPANY AND/OR ITS RESPECTIVE AFFILIATES MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS AND ACCURACY OF THE INFORMATION, SOFTWARE AND SERVICES AND RELATED CONTENT CONTAINED ON THE PLATFORM FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE AND SERVICES AND RELATED CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, AND SERVICES AND RELATED CONTENT, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT
    5. YOU SPECIFICALLY AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THE PLATFORM. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL SERVICES OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY SERVICES SENT USING AND/OR INCLUDED IN THE PLATFORM BY ANY THIRD PARTY
    6. IN NO EVENT SHALL THE COMPANY AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR OR IN RELATION TO: (A) LOSS OF USE, DATA OR PROFITS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF PLATFORM; (B) ANY DELAY OR INABILITY TO USE THE PLATFORM OR SERVICES; (C) THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION OR SERVICES OBTAINED THROUGH THE PLATFORM; (D) OR OTHERWISE ARISING OUT OF THE USE OF THE PLATFORM OR THE SERVICES OF THE COMPANY; WHETHER OR NOT ALL OF THE ABOVE LOSSES, CLAIMS OR DAMAGES ARE BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, EVEN IF THE COMPANY AND/OR ITS AFFILIATES AND/OR ITS ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, CLAIMS OR DAMAGES.

  11. TERMINATION (TEMPORARY AND PERMANENT DISABLEMENT):

    1. You will have access to the Services under the Platform only during the subsistence of a valid Plan. Upon expiry of the Plan, your access to account will be terminated. (ii) The Services offered to you may be discontinued and /or suspended by the Company without assigning any reasons at any time at the sole discretion of the Company, unless otherwise provided in these Terms. In the event of termination under clause 11.1(i), the Content stored in your account can be accessed for a period of thirty (30) days from the date of termination and in the event of termination under clause 11.1(ii) the Company shall provide a thirty (30) days prior intimation to you by sending mail to your email address registered with us before discontinuing and/or suspending the Services ("Termination Period"). You are encouraged to port your data from the Platform during the Termination Period as post the Termination Period your access to the Platform shall be discontinued and/or suspended and you shall not have the right to use or access the Platform/Services and the Company shall delete the Content associated with your account(s) .
    2. The Company reserves the right to suspend and/ or terminate your access to the Services in case of any non-adherence to these Terms and Conditions by you.
    3. A request for deletion maybe made by you to delete your account with the Company for the Services contemplated under these Terms. Once the Company receives a request for deletion the Company shall suspend your account associated with the Services for a period of 30 days from the receipt date of such a request for deletion and thereafter the account shall be permanently deleted along with the Content associated with it. You shall have a right to re-activate your account associated with the Company within 30 days of making the request for deletion of your account.

  12. GOVERNING LAW AND DISPUTE RESOLUTION:

    1. These terms and conditions are governed and construed in accordance with the laws of India. The courts in Mumbai shall have exclusive jurisdiction to hear disputes arising out of these terms.

  13. FORCE MAJEURE:

    1. The Company shall be under no liability whatsoever in the event of non-availability of any portion of the Platform or subscribed content occasioned by act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, manmade disaster, infrastructure failure or any other cause whatsoever beyond the control of the Company.

  14. SEVERABILITY:

    1. If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that part of these Terms will be deemed severable and will not affect the validity and enforceability of any remaining provisions of these Terms.

  15. CONTACT DETAILS:
    Grievance Officer:
    Mrs. Radha Nair
    Reliance Corporate IT Park, TC-22,
    Thane Belapur Road, Ghansoli, Navi Mumbai 400701
    Email: grievance.officer@jio.com

JioCloud Monthly Grievance Report