1. SCOPE:

    1. JioCloud is a web based Application ('Application'), and mobile based Application ('Application') collectively known as "Application" provided by Jio Platforms Limited and/or its affiliates ("Company", "we," "us" and "our") located at 101, Saffron Near Centre Point, Panchwati 5 Rasta, Ambavadi Ahmedabad GJ 380006 IN.
    2. The Application is designed and made available by the Company and /or its affiliates to provide its users (i) cloud based file hosting services through which you may store, synchronize, stream, and share documents, text, messages, audio, contacts, photos, music, videos, etc. (the "Content" ) through a link and/or such link which can be sent through an email or shared on social networking site; and (ii) such other services as may be provided by the Company from time to time (collectively known as "Services") on any browser available on desktop monitors, mobile phones, smart tablets etc.
    3. Your ("you", "your" or "user") use of the Application is subject to these Terms and Conditions ("Terms").
    4. Your use of the Application requires that you agree to these Terms and the privacy policy of the Application. By registering or signing up to the Application, or otherwise having access to, receiving, and/or using the Application, you acknowledge to have read, understood and you consent to be governed and bound by these Terms and the privacy policy of the Application. If you do not understand the Terms or the privacy policy of the Application, or do not accept any part of them, then you should not use the Application.
    5. he Terms are an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) ("IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of Application. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    6. In providing the Services, Company is merely acting as a passive conduit to facilitate storage, transfer of the Content (defined hereinafter) by you and therefore JPL is an intermediary ("Intermediary") under the Information Technology Act, 2000 as amended and the relevant rules made thereunder.
    7. For avoidance of doubt, the term Application is used in these Terms to mean the product which also includes the mobile Application or the web based portal as and when relevant.

  2. PRIVACY AND PROTECTION OF PERSONAL INFORMATION:

    1. Please refer to the privacy policy of the Application available here.

  3. MODIFICATIONS:

    1. Modifications of the Terms: The Company reserves the right to change the Terms under which the Services are offered, including but not limited to the charges, if any, associated with the use of the Services. The Terms may be further modified based on changes in the business, legal and regulatory requirements and will be updated online. We will notify you whenever any change to the Terms are made. You are encouraged to periodically visit this page to review these Terms and any changes to it.
    2. Modification of Services: The Company reserves the right to add, modify or delete any content or features available in the Services at any time at its sole discretion.

  4. LINKS TO THIRD PARTY SITES AND APPLICATIONS:

    1. The Application may contain links to other web sites/applications ("Linked Sites"). The Linked Sites are not under the control of the Company and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site or any information transmitted on a Linked Site. The inclusion of any link does not imply endorsement by the Company of the site or any association with its operators.
    2. Any dealings with third parties (including advertisers) included within or available via a link from the Application or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. The Company shall not be responsible or liable for any part of any such dealings or promotions.
    3. You acknowledge and agree that the use of any Linked Sites is governed by such third party's terms of use, license agreement, privacy policy, or other such agreement. THE COMPANY DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY DISCLOSURE OF INFORMATION OR ANY OTHER PRACTICES OF ANY THIRD PARTY. THE COMPANY EXPRESSLY DISCLAIMS ANY WARRANTY WITH RESPECT TO YOUR PERSONAL OR OTHER INFORMATION THAT MAY BE COLLECTED, PROCESSED, SHARED OR RETAINED BY ANY THIRD PARTY

  5. INTELLECTUAL PROPERTY RIGHTS:

    1. The Company shall own title, interest and rights, including all related intellectual property rights, in/of the Application including but not limited to object code of the Application, features of services, which is/are protected by the applicable laws except the content owned by the user. You acknowledge that such ownership shall include all intellectual property rights arising from any suggestions, enhancement requests, recommendations or other information provided by the user, whether in the course of use of the Application, your Device or otherwise.

  6. CONTENT:

    1. You represent and warrant that all Content uploaded by you shall be either owned by you or you have valid authorization/license to manage the Content and the Content does not violate anything contained in this Terms. You represent and warrant that during the entire period that you will avail the Services, you will have all rights necessary to upload the Content and share the same with third parties through the Services at your sole risk and liability and use of the Content as contemplated in this clause, will not violate any law or any rights of any third parties. The Company disclaims any and all liability in connection with the Content. You agree that you, and not the Company, is entirely responsible for all of the Content that is transmitted, hosted, uploaded, posted, via Application and/or the Application. You assume all risks associated with use of the Content uploaded by you
    2. The Company shall not have any rights with respect to the Content uploaded by you except for the limited rights to use, access, and retain your Content in order to provide the Services to you and enforce the terms of the Agreement, and you give us all permissions we need to do so. These permissions include, for example, the rights to copy your Content for backup purposes, technically modify your Content to enable access in different formats, use information about your Content to organize them on your behalf, process the Content to facilitate the features provided as part of the Service and access your Content to provide technical support.
    3. You have initial control over who may access your Content. However, if you share the Content in public areas of the Services, through features that permit public sharing, or share the Content privately through the Services with persons of your choice, you agree that anyone with whom you have shared Content may, reproduce, distribute, display, transmit or otherwise communicate the Content, or any part thereof, with others, through the Service, or otherwise. If you do not want your Content to be shared/viewed by people at large, please do not use the Services to share your Content.
    4. The Services provide certain free storage to all registered users as per the terms of your subscription pack ("Default Storage"). The Company reserves the right to cancel any free storage offer to you, at any time, with prior intimation to you. The Company may, at its sole discretion, including for the reason of overloads, floods, or spams etc. impose a usage limit on the Default Storage of the Services.
    5. You agree that you will not upload on the Services, any Content that is contrary to the Terms, the Privacy Policy, or any other policy of the Company, as updated from time to time, or that is contrary to applicable laws and regulations. If any such Content is uploaded on the Services and in your account in any manner and for any reason whatsoever, you shall ensure that such Content is deleted from the Services and your account immediately.
    6. You acknowledge and agree that you are responsible for knowing, protecting, and enforcing any intellectual property rights you hold in any Content uploaded to the Service, and that the Company cannot do so on your behalf.
    7. You acknowledge that Company is only an Intermediary with respect to all Content. On receipt of a complaint from anyone that your Content allegedly infringes the intellectual property rights of a third party, or violates the restrictions as stated in this Terms and Conditions, Company may remove or disable access to your Content, with or without prior notice to you.

  7. USE LIMITATIONS:

    1. Services offered by the Application are intended solely for the purpose of availing Services provided by the Application. You may not distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or Services offered by the Application.
    2. As a condition of your use of the Application, you warrant to the Company that you will not use the Application for any purpose that is unlawful or prohibited by these Terms. You may not use the Application in any manner which could damage, disable, overburden or impair the Services or interfere with any other party's use and enjoyment of the Application.
    3. You are not entitled to use any kind of measures, mechanisms or tools (software or hardware) that could interfere with the functioning of the Application or any of its Services.
    4. You may not use the Services and/or Application if (i) you have been convicted of any offence under applicable law; (ii) if you are under the age of 18 years you may use the Services upon parental consent and acceptance of T&Cs by your parents or guardian
    5. You agree that you will not upload on the Services, any Content that is contrary to the Terms and Conditions and the Company's content guidelines, the Privacy Policy, or any other policy of Company, as updated from time to time, or that is contrary to applicable laws and regulations. If any such Content is uploaded on the Services and in your account in any manner and for any reason whatsoever, you shall ensure that such Content is deleted from the Services and your account immediately.

  8. USER NAMES AND PASSWORDS:

    1. You may be required to register in order to access Application using the means and methodology as provided by the Company from time to time.
    2. You are responsible for maintaining the confidentiality of any password you use to access the Application and you agree not to transfer such passwords or user names or lend or otherwise transfer your use or access to the Application to any third party. You agree to notify us of any unauthorized use of your passwords or user names or any other breach of security related to your account of which you become aware. You are fully responsible for all use of the Application and any Services that occur in connection with your user name, except to the extent that any unauthorized use is not caused by any breach of your obligations under these Terms.

  9. Promotional Offers:

    1. Company may provide a limited period promotional offer ("Offer") to selected users who use and access the Services. By availing this Offer, the user shall deemed to have accepted the terms and conditions ("Offer Terms") specifically set out for the said Offer, the Terms of Service and Privacy Policy governing the Services of JioCloud. The Offer Terms shall be integral part of the Terms and Privacy Policy. Non-acceptance by the user of the aforesaid conditions will result in the user being automatically disqualified from being eligible for the Offer.
    2. To avail the Offer, the user must be logged in to Application or Website, as per the Offer Terms, that may be intimated to you by Company in respect of each Offer. Thereafter, user has to follow the simple steps given in the How to Avail the Offer' section of the Offer Terms.
    3. Company at its discretion shall inform the selected users ("Selected Users") in a suitable form and manner informing the Selected Users their eligibility to receive additional storage limit ("Bonus Storage") over and above their Default Storage limit. The decision of Company hall be final and binding on all users and no correspondence whatsoever will be entertained in this regard.
    4. The Selected Users shall receive Bonus Storage in the Selected User's JioCloud account, which shall be in addition to the Default Storage provided by Company to all users of the Service.
    5. The Bonus Storage shall be added to the Selected User's account within the timeline stated in Company's communication to the Selected User.
    6. The duration of the Offer ("Offer Period") shall be set out in the Offer Terms, unless revoked or extended by Company in its sole discretion without any prior notice or reason
    7. Each Selected User shall be entitled to receive the Bonus Storage only once during the Offer Period.
    8. Upon expiration of the Offer Period or revocation of the Offer by the Company, the Selected User shall no longer be able to use or access the Bonus Storage. However, if the Selected User has partially or fully utilized the Bonus Storage, the said user shall continue to have access to the Content saved under such Bonus Storage for a further period as decided by the Company ("limited period") and such limited period shall be communicated to the user accordingly. The Selected Users are advised to buy additional storage or move their Content saved on Bonus Storage to some other storage, before expiry of such limited period. Upon expiration of the "limited period", company reserves the right to remove excess content of the Selected User.
    9. Company reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change the Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
    10. In the event of any misuse or abuse of the Offer by the user, Company reserves the right to cease providing the Offer to the said user.
    11. In the event of any conflict between the Terms of Service and the Offer Terms, the Offer Terms will prevail, only for the purposes of the said Offer and with respect to the distribution of benefits under the said Offer.

  10. Paid Services:

    1. The subscription fee for paid Services shall be inclusive of applicable taxes. If Company changes the subscription fees, Company shall give you advance notice of these changes via a message to the email address associated with your account or by another means at Company's sole discretion. Purchase of a new subscription package when the earlier subscription package is still active may result in cancellation of the earlier subscription package. However, the monetary value of the cancelled subscription package will get transferred to the new subscription package in the form of extended validity period. We will bill you through your chosen payment method, from the date you opt for the paid Services option and on each periodic renewal until termination. All payments are final and non-refundable. You will not be entitled to any cancellation or cooling off period after opting for the paid Services. If you opt for paid Services, you will have the option of manually renewing your subscription per subscription cycle or an auto-renewal mechanism. If you opt for auto-renewal, Company may notify you by at least two (2) days written notice before automatically renewing the subscription. The notification will also have instructions on how you may cancel the subscription. If you do not want to renew the subscription, you must cancel the subscription before the renewal date to avoid being billed for the renewal. If you fail to cancel your subscription within stipulated time, it will deemed to be understood that you have opted for renewal of your subscription and you will be charged for Services as per the then applicable rates.
    2. You can access your billing information at "My Account" section linked to the Services, where you can view and print your statement. You're obliged to check the online billing statement at regular intervals and as per your subscription pack. You must tell us within 5 (five) days after an obvious error first appears on your bill. If you don't tell us within that time, you release us from all liability and claims of loss resulting from such error caused by slight negligence; further in that case we won't be required to correct the error or provide a refund. In any other cases, if Company has identified a billing error, we'll inform you and take steps to correct it as soon as reasonably possible.
    3. Your paid Services will remain in effect until terminated/cancelled under this Terms. You or Company may cancel, suspend or terminate your account for any reason whatsoever. We do not have a refund policy and therefore, no refund will be given to you in case of any termination. You will be required to pay all charges for the Services prior to the date of cancellation or termination of Services and Your account and Content may be deleted by Company without any liability towards you, if the same is not removed by you within 7 (seven) days of such termination. However in case of any notice, decree, order from any governmental organisation, quasi-governmental body or court, we will delete your account and/or the Content immediately without any notice to you.
    4. If you do not pay for your paid Services on time, Company reserves the right to terminate your paid Services but you may still be able to use the free storage Services or Company may reduce your storage to free space levels. In the alternative, if you are not using the free storage offered to you and do not pay for your paid Services on time, Company reserves the right to terminate your account entirely and your access to the Content, after providing seven (7) days' notice of such termination to you. Notwithstanding this, in some circumstances, termination of your paid Services may lead to automatic termination of your entire account, thereby terminating your access to the free storage and the Content stored thereon
    5. If your account is inactive for a period over one (1) year since the date of your last activity or the date you last availed the Services, then your account may be terminated with immediate effect and the provision of clause 10.3 shall follow.
    6. You're responsible for paying the fees charged by your internet access or Wi Fi provider. Those fees are in addition to the fees you pay Company for the Services. If you access the Services through wireless devices (for example, phones and tablets), your wireless carrier may charge fees for alerts, web browsing, messaging, and other services that require the use of airtime and wireless data services. Check with your carrier to verify whether there are any such fees that may apply to you. You're solely responsible for any costs you incur to access the Services through any wireless or other communication medium.

  11. GENERAL:

    1. By using our Services you hereby agree to ensure that the explicit prohibitions mentioned in section 11.3 are at all times adhered to.
    2. Use Restriction: You must not access the Application if you are a person who is either barred or otherwise legally prohibited from receiving or using the Service or any Services under the laws of India.
    3. You shall not host, display, upload, modify, publish, transmit, update or share any Content that is in violation to the Company's Content Guidelines annexed herewith.
    4. Services may be made available for free of cost or for a specified cost as may be decided by the Company from time to time.
    5. Third-Party Fees: You may incur access or data fees from third parties (such as your internet provider or mobile carrier) in connection with your use of Services and of Application. You are solely responsible for all such fees.
    6. Updates: You may need to install updates to the Application or related software that we introduce from time to time to use of the Application. Services originating from the Application may communicate with the servers from time to time to check for available updates to the Services and to the functionality of the Application, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, "Updates"). Your use of the Services you have installed requires that you have agreed to receive such automatically requested Updates.
    7. Accuracy of Information: You agree that the information entered by you while profile creation/ updation or using any of Services is true, current, complete and accurate in all respects. The Company is not responsible for any losses arising out of discrepancy in your data. You are solely responsible for maintaining confidentiality and security of your user account and for all activities that occur on or through your user account. The Company is not responsible for any losses arising out of the unauthorized use of your user account.

  12. LIABILITY DISCLAIMER:

    1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF, OR INABILITY TO USE OR ACCESS, THE APPLICATIONOR FOR ANY SECURITY BREACH OR ANY VIRUS, BUG, UNAUTHORIZED INTERVENTION, DEFECT, OR TECHNICAL MALFUNCTIONING OF THE APPLICATION, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT, OF OR IN CONNECTION WITH, YOUR USE OF, OR ACCESS TO, THE APPLICATION OR THE CONTENT. FURTHER, THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY TEMPORARY DISABLEMENT, PERMANENT DISCONTINUANCE OR MODIFICATION OF THE APPLICATION BY THE COMPANY OR FOR ANY CONSEQUENCES RESULTING FROM SUCH ACTIONS.
    2. YOU SHALL BE SOLELY RESPONSIBLE FOR OBTAINING AND MAINTAINING ANY EQUIPMENT AND ANCILLARY SERVICES (INCLUDING THE PAYMENT OF ANY ADDITIONAL FEES THEREFORE) REQUIRED TO CONNECT TO, ACCESS OR OTHERWISE USE THE SERVICES. YOU WILL ALSO BE RESPONSIBLE FOR MAINTAINING THE SECURITY OF THE EQUIPMENT AND FOR ALL USES OF THE EQUIPMENT WITH OR WITHOUT YOUR KNOWLEDGE OR CONSENT
    3. YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT AND OTHER MATERIALS YOU TRANSMIT THROUGH THE SERVICE OR SHARE WITH OTHER USERS OR RECIPIENTS. YOU WILL NOT TRANSMIT ANY CONTENT THAT YOU DID NOT CREATE OR THAT YOU DO NOT OWN ALL RIGHT, TITLE AND INTEREST IN AND TO, INCLUDING, WITHOUT LIMITATION, ALL COPYRIGHT AND RIGHTS OF PUBLICITY CONTAINED THEREIN.
    4. THE COMPANY AND/OR ITS RESPECTIVE AFFILIATES MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS AND ACCURACY OF THE INFORMATION, SOFTWARE AND SERVICES AND RELATED CONTENT CONTAINED ON THE APPLICATION FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE AND SERVICES AND RELATED CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, AND SERVICES AND RELATED CONTENT, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT
    5. YOU SPECIFICALLY AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THE APPLICATION. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL SERVICES OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY SERVICES SENT USING AND/OR INCLUDED IN THE APPLICATION BY ANY THIRD PARTY
    6. IN NO EVENT SHALL THE COMPANY AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR OR IN RELATION TO: (A) LOSS OF USE, DATA OR PROFITS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF APPLICATION; (B) ANY DELAY OR INABILITY TO USE THE APPLICATION OR SERVICES; (C) THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION OR SERVICES OBTAINED THROUGH THE APPLICATION; (D) OR OTHERWISE ARISING OUT OF THE USE OF THE APPLICATION OR THE SERVICES OF THE COMPANY; WHETHER OR NOT ALL OF THE ABOVE LOSSES, CLAIMS OR DAMAGES ARE BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, EVEN IF THE COMPANY AND/OR ITS AFFILIATES AND/OR ITS ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, CLAIMS OR DAMAGES.

  13. TERMINATION (TEMPORARY AND PERMANENT DISABLEMENT):

    1. Unless otherwise provided in these Terms, the Services offered to you may be terminated by the Company without assigning any reasons at any time at the sole discretion of the Company. Upon termination / suspension, you shall not have the right to use or access the Application/Services.
    2. The Company reserves the right to suspend and/ or terminate your access to the Services in case of any non-adherence to these Terms and Conditions by you.

  14. GOVERNING LAW AND DISPUTE RESOLUTION:

    1. These terms and conditions are governed and construed in accordance with the laws of India. The courts in Mumbai shall have exclusive jurisdiction to hear disputes arising out of these terms.

  15. FORCE MAJEURE:

    1. The Company shall be under no liability whatsoever in the event of non-availability of any portion of the Application or subscribed content occasioned by act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, manmade disaster, infrastructure failure or any other cause whatsoever beyond the control of the Company.

  16. SEVERABILITY:

    1. If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that part of these Terms will be deemed severable and will not affect the validity and enforceability of any remaining provisions of these Terms.

  17. CONTACT DETAILS:

    1. Reliance Corporate Park, TC 23, 5th Floor B Wing, Thane Belapur Road, Ghansoli, Navi Mumbai 400701 Email: care.jiocloud@jio.com.
    2. Mrs. Radha Nair, Reliance Corporate IT Park, TC-22, Thane Belapur Road, Ghansoli, Navi Mumbai 400701 Email: grievance.officer@jio.com.

JioCloud Monthly Grievance Report